EMT Practice Test

1. Question Content...

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Question1: Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

Question2: Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

Question3: Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?

Question4: You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

Question5: Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

Question6: When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

Question7: Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Question8: Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

Question9: What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

Question10: You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

Question11: You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

Question12: What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

Question13: You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

Question14: Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

Question15: Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.

Question16: What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

Question17: What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

Question18: How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

Question19: Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

Question20: Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

Question21: You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?

Question22: Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

Question23: Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Question24: Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

Question25: Which element can be used to restrict access to views?

Question26: Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

Question27: Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.

Question28: Which milestone can you use for service levels?

Question29: Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.

Question30: You want to assign employees to multiple organizational units. Which action needs to be performed to achieve this?

Question31: What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

Question32: Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.

Question33: Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

Question34: What is one of the main uses for warranty management in SAP Service Cloud Version 2?

Question35: Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

Question36: Which capability ensures service agents send e-mail responses with the correct corporate branding?